KEEP MORE CASES
Keep more of thepersonal injury mattersyour firm originates.
Operating capacity should not be the only reason a viable case leaves your firm.
CaseScale provides managed pre-litigation case operations without requiring the firm to first build a complete internal department.
THE COST OF REFERRING A MATTER AWAY
More than the potentialfee can leave with the case.
Some firms regularly encounter personal injury matters but refer them elsewhere because they lack the staffing, workflow, or operating capacity required to manage them.
The client relationship
The client may continue to associate the experience with the firm that first took the call, answered questions, or made the introduction.
Visibility into the matter
Referring a matter away can reduce visibility into how the client is treated and how the matter progresses.
Control over the client experience
Communication delays or poor follow-up at another firm can still affect the experience associated with the originating firm.
Potential participation in the case
A referral may mean giving up the opportunity connected with a viable matter, subject to all applicable professional requirements.
Future referrals connected to the client
Remaining connected can help the firm preserve a relationship that may extend beyond a single matter.
The opportunity to expand a PI practice
Reliable operating capacity can support measured growth without first building a complete internal pre-litigation department.
CAPACITY WITHOUT GIVING UP CONTROL
Keep the case.Keep what comeswith it.
CaseScale provides the recurring operational capacity while your firm remains connected to the client, informed about the matter, and responsible for every legal decision.
Keep the client relationship
Stay connected to the person who originally called your firm.
Keep visibility into the matter
Maintain access to file status, completed activity, and pending responsibilities.
Keep control over the client experience
Your firm remains associated with the communication and service provided.
Keep the opportunity connected to the case
Your firm does not have to send away a viable matter solely because of capacity.
Keep future referrals connected to the client
Preserve a relationship that may continue beyond one matter.
Keep the ability to expand your PI practice
Grow active inventory without first building a complete internal department.
A clear place to begin
Discuss the matters your firm currently refers out.
Review whether operating capacity could help your firm remain connected to more viable personal injury opportunities.